ASR Error
make sure desk is plugged in
press down button until the desk is at the lowest point
Desk should now have no error
unplug desk from the power, hold the down arrow for 30 seconds- this drains any remaining power from the control panel
plug back into power and ensure that there is nothing under the desk that will prevent it from lowering to its lowest level
Hold the down button again for 30 seconds and then release ( note- if you have an advanced display it will display ASR - the basic 2 button keypad doesn't not have a display-
During the 30 seconds the desk should lower all the way down, then slightly rise.
Once this happens you can release the down arrow. If the desk doesn't move, try this step again. the slight rise means that the reset was successful. If it didn't do this, start over and do it again .